Upstairs DownstairsHairdressing

Salon information

Terms & Conditions

Important information about bookings, colour services and promotional offers.

Before your visit

Salon terms

Please contact the salon if you have any questions about a booking or service.

Appointments

Please arrive on time for your appointment. If you are delayed or need to change your booking, contact the salon as soon as possible.

Colour and skin tests

Some colour services require a consultation and a skin test at least 48 hours before the appointment. The salon may be unable to perform a service without the required test.

Offers

Offers are subject to their stated dates and conditions, cannot normally be combined, and may apply only to selected stylists, services, salons or days.

Pricing

Prices may vary according to hair length, time, product use and the service agreed during consultation. Ask the salon to confirm the price before treatment begins.

Results and aftercare

Please follow the aftercare advice supplied by your stylist. If you have a concern about a service, contact the salon promptly so the team can help.