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Upstairs Downstairs

With over 45 years as one of Waterlooville's most well known salons 

 Hairdressing & Barbering


updated 22/2/2022

1- Face coverings are optional , we want to make eveyone as comfortable as possible  , if you are vulnerable And prefer to wear a mask please do ! If you wish your stylist to wear a face mask please ask your stylist ! we are more then happy to wear for your own comfort 

2-We will be keeping Ventilation as much as possible but some times the draft is so strong   , we do have heaters and we also offer hot water bottles , 

3-Hand gel is available for use  as you enter the salon 

4- All skin test need to be redone every 6 months, if you have not had your hair coloured or coloured your hair using a different brand within the last 6 months we will need to re do this for you. You will apply A small patch of colour behind your ear and left for 48 hours. Please call to arrange your test.

5- Goldwell has stated that we must re-do your skin test if you have used a home box colour in between your last visit with us. This will need to be done before your next colour service.

6- To save disappointment Please book appointment over the phone or online as our walk in service may not always be available. You are welcome to phone on the day to see if we have any spaces left for that day.

7- To keep the amount of people down please wait outside for your stylist to allow you to enter the salon

8- OAP days (over 65) discounts days are being accepted on Mondays Tuesday & Wednesdays . This offer is not available in between 1/12/2022 - 6/01/2023 , not in conjunction with any other offer or discounts 

9- A free consultation will take place over the phone or face to face for colours ,  this is so we can book the correct amount of time and give you the best correct price 

10- Card or cash payments are being accepted.

11- Future booking can be made online or over the phone

12- May we ask you to consider our stylist time, we do require 24 hours’ notice prior to your appointment if you wish to cancel, this will avoid 20% late cancellation fee. If you need to cancel, please give us a call Please don’t text, email or put a message on social media

13- If you are late to your appointment you may be asked to reschedule to a later time to avoid a delay in the day.

14- If you have a no show appointment we are unable to rebook an appointment without the 20% no show fee being paid or We will take payment in full at the time of booking

15- Deposits are non-refundable and will be taken at the time of your colour booking

-Deposits are list if no show appointment occurs 

There is no exceptions with this policy as we have to consider our stylist time 

16- our annual price increase will come in to affect on the 1st March 2022 

17- Any GHD, Goldwell or Redken products purchased are non refundable and will be down to the managers digression on exchanging 

18- If you have any unwell Coronavirus symptoms and are concerned about your health please reschedule your appointment for 2 weeks’ time.

We look forward to seeing you at your appointment