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Upstairs Downstairs

With over 45 years as one of Waterlooville's most well known salons 

 Hairdressing & Barbering

02392262855

updated 27/1/2022


1- Face coverings are now optional your welcome to wear or not and If you wish your stylist to wear a face covering please ask your stylist as we are more then happy to wear for your comfort 


2-we must keep ventilation at all times and appreciate its getting colder , we do have heaters and we also offer hot water bottles , your welcome to keep your coat on underneath the gown or bring a blanket


3-Hand gel is available for use. Please as you enter the salon use one of these provided, NO gloves to be worn in the salon


4- All skin test need to be redone every 6 months, if you have not had your hair coloured or coloured your hair using a different brand within the last 6 months we will need to re do this for you. You will apply A small patch of colour behind your ear and left for 48 hours. Please call to arrange your test.


5- Goldwell has stated that we must re-do your skin test if you have used a home box colour in between your last visit with us. This will need to be done before your next colour service.




6- To save disappointment Please book appointment over the phone or online as our walk in service may not always be available. You are welcome to phone on the day to see if we have any spaces left for that day.



7- To keep the amount of people down please wait outside for your stylist to allow you to enter the salon




8- OAP days (over 60) discounts days are being accepted on Mondays and Wednesdays . this offer is not available in between 1/12/2022 - 6/01/2023


9- Please be sure on what you would like done with your hair when booking your appointment, A mini consultation will take place over the phone this is so we can book the correct amount of time.


10- Card or cash payments are being accepted.


11- Future booking can be made online or over the phone


12- May we ask you to consider our stylist time, we do require 24 hours’ notice prior to your appointment if you wish to cancel, this will avoid 20% late cancellation fee. If you need to cancel, please give us a call Please don’t text, email or put a message on social media


13- If you are late to your appointment you may be asked to reschedule to a later time to avoid a delay in the day.


14- If you have a no show appointment we are unable to rebook an appointment without the 20% no show fee being paid or We will take payment in full at the time of booking


15- Deposits are non-refundable and will be taken at the time of your colour booking , these are deducted if no show appointment occurs 


16- Any GHD Goldwell or Redken products purchased are non refundable and will be down to the managers digression on exchanging 


17- If you have any unwell Coronavirus symptoms and are concerned about your health please reschedule your appointment for 2 weeks’ time.


We look forward to seeing you again for your appointment