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UPSTAIRS  DOWNSTAIRS​

With over 45 years as one of Waterlooville's most well known salon 

                                       

 Hairdressing & Barbering

02392262855

Terms & Conditions 

last updated 6/4/2020


 -Face coverings have to be worn when entering the salon, All staff will have face visors and face masks on whist working in close contact with there client this is following the government face to face guidelines,  unless you are exempt from wearing face coverings please let your stylist know


 - Hand gel is available for use. Please as you enter the salon use one of these provided, NO gloves to be worn in the salon


- NEW CHANGES!!!! Goldwell has stated All clients will need to renew their patch test with no exceptions , this needs to be redone 48hour prior to your appointment , the patch test will be done by you placing a small dot behind your own ear/arm and leaving it for 45 minutes before washing it off . please do not enter the salon wait outside and we will assist you 


- A deposit is taken when booking , Deposits are non-refundable and will be taken at the time of your booking.


 -May we ask you to consider our stylist time, we do require 24 hours’ notice prior to your appointment if you wish to cancel, this will avoid your deposit being lost, if you have a no show appointment your deposit will be lost


- If you are late to your appointment you may be asked to reschedule to a later time to avoid a delay in the day.


-To save disappointment Please book appointment over the phone or online as our walk in service may not always be available. You are welcome to phone on the day to see if we have any spaces left for that day, compulsory track and trace is required , we will need an up to date number, name and email address 

We also have the QRcode if you wish to check in once arrived to the salon.


-There will be a time delay in between each service to clean and sanitise the area being used.


-To keep the amount of people down please wait outside for your stylist to allow you to enter the salon.


-Once your service has been completed please stay seated payments and booking will be taken from the station.


 -Tea/coffee can now be served in a take away cup only , if you want to bring your own flask in we can fill this for you . Magazines can still not be provided 


-We ask all clients to come on your own, if you have booked in with another member of your house hold you will still need to come in separate times as it’s a 1 client to 1 stylist ratio.


 -Discount vouchers or completed loyalty cards can now be used. Thank you for your patience in getting this back up and running 


-OAP days (over 60) discounts days are only being accepted on Mondays until further notice. This discount is not available between December 2021 - 3rd January 2022 


- Card or cash payments are being accepted.


-For a trial period we have changed our salon timings

Monday 9am - 5pm

Tuesday 9am - 5.30pm

Wednesday 9am - 5pm

Thursday 9am - 6pm

Friday 9am - 6pm

Saturday 9am-5.30pm


-We apologise if there is a breeze but we must keep ventilation in the salon with windows and doors open please keep your coat on under your gown or bring a blanket if you think you will be cold . We do have heaters that we can use 


-If you feel unwell with any Coronavirus symptoms and are concerned about your health please reschedule your appointment for 2 weeks’ time.

Data Protection


We take privacy seriously and at any time, you may request a copy of information we have recorded about you. You may also request we remove all identifiable information with respect to yourself. As a matter of course, we will delete your identifiable information if you have not undertaken business with us after 3 years.

For transparency, listed are the business services we provide and how each service uses the information we collect.

Hair and beauty related services

We request the minimum level of personally identifying information to run our business effectively. This is data you provide us directly, for example, your name and contact details.

We store notes with respect to services we undertake to ensure we maintain and exceed our level of service. For example, your preferred hair style, colour formula codes, how you like your coffee and who your favourite stylists are.

We consider you have provided consent for us to store personally identifying information and information about your services based on your receiving services from us.

Depending on the particular service/s we are providing we may be required to ask questions related to your medical history. We will obtain your consent prior to storing information related to your medical history. Examples of medical data may be allergies, pregnancy or an injury that may impact our service.

Appointment confirmations and reminders

We will contact you via phone, email or SMS to confirm appointments made and remind you of upcoming appointments. We consider your having made the appointment as consent to undertake this activity but, if you want, you may opt out at any time.

Appointment ratings and reviews

After visiting us we may send you an email or SMS asking you to rate our services and provide feedback. We consider your having received services as consent to undertake this activity but, if you want, you may opt out at any time.

Loyalty

We consider becoming a member of our loyalty program as consent to send you emails related to the loyalty program but, if you want, you may opt out at any time.

Marketing

We will not undertake phone, mail, email or SMS marketing without you first providing consent for us to do so. Our marketing campaigns are automated and use rules based on services and products purchased and information we collect from you. For example, we may send marketing campaigns related to your birthday, the fact we miss you (you have not visited for 3 months) and other special days like Valentine’s day and Christmas. You may opt out of receiving marketing material at any time.

Data processors and data locations

We use numerous leading software solutions within our business to provide the services listed above. These software solutions act as data processors and store and process data in numerous locations outside our business premise. 

Contact and complaints

You may contact us to:

- Discuss our privacy policy.

- Request information we have stored about you.

- Request we remove all identifying information about you.

- Make a complaint.