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UPSTAIRS  DOWNSTAIRS​

With over 45 years as one of Waterlooville's most well known salon 

                                       

 Hairdressing & Barbering

02392262855

Salon Policy 


1- Face coverings have to be worn when entering the salon, All staff will have face visors and face masks on whist working in close contact with there client this is following the government face to face guidelines,  unless you are exempt from wearing face coverings please let your stylist know


2-Hand gel is available for use. Please as you enter the salon use one of these provided, NO gloves to be worn in the salon


3- All skin test need to be redone every 6 months, if you have not had your hair coloured within the last 6 months we will need to re do this for you. A small patch of colour will be put behind your ear and left for 48 hours. Please call to arrange your test, do not walk in to get this done, we must wait for a stylist free to assist in this process.


4- Goldwell has stated that we must re-do your skin test if you have used a home box colour in between your last visit with us. This will need to be done before your next colour service.


5- For a trail period we have changed our salon timings

Monday 9am - 5pm

Tuesday 9am - 5.30pm

Wednesday 9am - 5pm

Thursday 9am - 6pm

Friday 9am - 6pm

Saturday 9am - 5.30 pm


6- To save disappointment Please book appointment over the phone or online as our walk in service may not always be available. You are welcome to phone on the day to see if we have any spaces left for that day, compulsory track and trace is required , we will need a up to date number, name and email address. 


7- There will be a time delay in between each service to clean and sanitizer the area being used.


8- To keep the amount of people down please wait outside for your stylist to allow you to enter the salon.


9- Tea/coffee can now be served in a take away cup only , if you can please bring your own flask in we can fill this for you . magazines can still not be provided 


10- We ask all clients to come on your own, if you have booked in with another member of your house hold you will still need to come in separate times as it’s a 1 client to 1 stylist ratio.


11- Discount vouchers or completed loyalty cards can now be used. Thank you for your patience in getting this back up and running 


12- OAP days (over 60) discounts days are only being accepted on Mondays until further notice. This discount is not available between 7th December - 4th January  


13- Please be sure on what you would like done with your hair when booking your appointment, A mini consultation will take place over the phone this is so we can book the correct amount of time.


14- Card or cash payments are being accepted.


15- Future booking can be made online or over the phone. Colour bookings can only be made via phone, payment and booking will also be done whilst you are sat the station.


16- May we ask you to consider our stylist time, we do require 24 hours’ notice prior to your appointment if you wish to cancel, this will avoid 20% late cancellation fee.


17- If you are late to your appointment you may be asked to reschedule to a later time to avoid a delay in the day.


18- If you have a no show appointment we are unable to rebook an appointment without the late fee applied or you can call up on the day to see if we have an appointment free for that day.


19- Deposits are non-refundable and will be taken at the time of your colour booking.


20  If you have any unwell Coronavirus symptoms and are concerned about your health please reschedule your appointment for 2 weeks’ time.